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Insights and Articles

The Points Gap: Why Your Balance Won't Get Your Family to Australia → Even When You Think It Does

The Points Gap: Why Your Balance Won't Get Your Family to Australia → Even When You Think It Does

Stephen’s situation is typical. He wants to bring his parents from Malaysia to Melbourne in business class. He already has points → 79,000 Velocity and 29,000 Qantas. On paper, that feels substantial. ...more

Blog

February 23, 2026•4 min read

The Real Constraint in Points Strategy Isn’t Earning. It’s Redemption.

The Real Constraint in Points Strategy Isn’t Earning. It’s Redemption.

For business owners, the real challenge in points strategy isn’t earning more it’s redeeming smarter. Discover why structure, timing, and clarity matter more than balance size. ...more

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February 16, 2026•4 min read

Five Practical Tools That Reduce the Real Cost of Business Class

Five Practical Tools That Reduce the Real Cost of Business Class

Flying business class for less rarely comes down to one big trick. It’s usually the result of small, repeatable systems layered on top of spending that already exists. ...more

Blog

February 09, 2026•3 min read

Privacy Policy

1. Introduction

Turn Left For Less (ABN 73 689 061 208) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, and disclose your personal information in connection with the Services.

By using the Website or the Services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information:

  • Identity information: name, date of birth, and photographic identification where required;

  • Contact information: email address, telephone number, and postal address;

  • Business information: business name, ABN, GST registration status, and business spending patterns (disclosed voluntarily by you for the purposes of points optimisation coaching);

  • Account information: username, password (stored in encrypted form), and account preferences;

  • Payment information: credit card details, billing address, and transaction history (processed through secure third-party payment providers);

  • Communication records: emails, messages, feedback, testimonials, and any other correspondence with TLFL; and

  • Travel preferences: loyalty program memberships, preferred airlines, travel destinations, and cabin class preferences, as voluntarily disclosed by you.

2.2 Usage Data

We automatically collect certain technical information when you access the Website, including:

  • IP address, browser type and version, operating system, and device information;

  • Pages visited, time spent on pages, click patterns, and referral sources;

  • Cookies, pixel tags, and similar tracking technologies (see Section 6 below); and

  • Information collected through analytics platforms such as Google Analytics.

2.3 Sensitive Information

TLFL does not intentionally collect sensitive information (as defined under the Privacy Act 1988) unless required for a specific purpose with your explicit consent. If sensitive information is inadvertently collected, it will be handled in accordance with the APPs.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, personalise, and improve the Services, including tailoring coaching recommendations to your business spending profile;

  • To process payments and manage your account;

  • To communicate with you regarding your account, bookings, updates to the Services, and promotional offers (subject to your opt-out rights);

  • To administer and manage the Community Platform;

  • To comply with our legal and regulatory obligations, including tax and record-keeping requirements;

  • To protect the security and integrity of the Website and the Services;

  • To enforce this Agreement and resolve disputes; and

  • For internal research, analysis, and business planning purposes.

4. Disclosure of Your Information

4.1 We Do Not Sell Your Data

TLFL does not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Permitted Disclosures

We may disclose your personal information to:

  • Service providers: third-party providers who assist us in operating the Website and delivering the Services, including hosting providers, payment processors, email marketing platforms, customer relationship management systems, and analytics providers. These providers are contractually obligated to protect your information and may only use it for the purposes for which it was disclosed;

  • Professional advisers: our accountants, auditors, lawyers, and other professional advisers, to the extent necessary for them to provide their services to us;

  • Regulatory and legal authorities: where required by law, court order, or government regulation, or where disclosure is necessary to protect TLFL’s rights, property, or safety, or that of our Clients or the public; and

  • Business partners: with your express consent, we may share limited information with Partners for the purpose of facilitating services relevant to your interests (for example, facilitating introductions to credit card issuers or travel providers).

4.3 De-Identified Data

We may use and disclose de-identified, aggregated data that does not reasonably identify you for any purpose, including marketing, research, and industry reporting.

5. Data Storage and Security

5.1 Storage

Your personal information is stored on secure servers located in Australia and, where our service providers operate internationally, may be stored or processed in jurisdictions outside Australia. Where your data is transferred overseas, we take reasonable steps to ensure that the overseas recipient complies with the APPs or is subject to a law or binding scheme substantially similar to the APPs.

5.2 Security Measures

We implement commercially reasonable technical, administrative, and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or destruction, including:

  • Encryption of data in transit (SSL/TLS) and at rest;

  • Access controls and authentication protocols;

  • Regular security assessments and software updates; and

  • Staff training on data handling and privacy obligations.

5.3 No Absolute Guarantee

While we take all reasonable precautions, no method of electronic storage or transmission is completely secure. TLFL cannot guarantee the absolute security of your personal information and accepts no liability for any unauthorised access or loss that occurs despite our reasonable security measures.

6. Cookies and Tracking Technologies

6.1 What We Use

The Website uses cookies and similar technologies to:

  • Enable core website functionality and security;

  • Remember your preferences and settings;

  • Analyse website traffic, usage patterns, and performance;

  • Deliver and measure the effectiveness of marketing campaigns; and

  • Facilitate retargeting and personalised advertising on third-party platforms.

6.2 Third-Party Cookies

We may use third-party services that place cookies on your device, including but not limited to Google Analytics, Meta (Facebook) Pixel, and email marketing platforms. These third parties have their own privacy policies governing their use of cookies.

6.3 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website. By continuing to use the Website without adjusting your cookie settings, you consent to our use of cookies as described in this section.

7. Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

  • Access: request access to the personal information we hold about you;

  • Correction: request correction of any inaccurate, incomplete, or out-of-date personal information;

  • Erasure: request deletion of your personal information, subject to our legal obligations to retain certain records;

  • Opt-out: unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly;

  • Complaint: lodge a complaint with TLFL if you believe your privacy has been breached, and if you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au; and

  • Data portability: where technically feasible, request a copy of your personal information in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it. As a general guide:

  • Active account data is retained for the duration of your account and for a period of seven (7) years following account closure for tax and legal compliance;

  • Payment records are retained as required by the Australian Taxation Office;

  • Communication records are retained for two (2) years following the date of the communication; and

  • Usage data is retained in an aggregated, de-identified form indefinitely.

9. Children’s Privacy

The Services are not directed at individuals under the age of 18. TLFL does not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information.

10. International Transfers

As some of our service providers operate outside Australia, your personal information may be transferred to, stored, or processed in jurisdictions outside Australia. Where this occurs, we ensure that the recipient is subject to privacy obligations substantially similar to the APPs, or we take other reasonable steps to ensure your information is protected in accordance with applicable law.

11. Notifiable Data Breaches

In the event of an eligible data breach (as defined under Part IIIC of the Privacy Act 1988), TLFL will comply with its obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the OAIC as required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Website with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically. For material changes, we will endeavour to notify you by email or through a prominent notice on the Website.

13. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or TLFL’s handling of your personal information, please contact us at:

Turn Left For Less

Email: [email protected]
Website: www.turnleftforless.com
Location: Melbourne, Victoria, Australia

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